Returns & Refunds

At PrimeVibe, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Not be marked as a final sale or non-returnable item.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Digital products or downloadable content
  • Personalized or custom-made items
  • Items marked as Final Sale
  • Products damaged through misuse or normal wear and tear

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll review your claim and provide a replacement or refund when appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing typically takes 5 to 10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently replace items only if they arrive damaged, defective, or incorrect.

Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs.

If the return is the result of our mistake (incorrect, defective, or damaged item), we'll cover the return shipping costs.

How to Start a Return

To request a return, please contact our support team with:

  • Your order number
  • Your full name
  • Reason for the return

Our team will provide return instructions if your request is approved.

Order Cancellations

Orders are processed quickly. If you need to cancel an order, contact us as soon as possible.

If your order has already been processed or shipped, it cannot be canceled but may qualify for a return under this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or by emailing: