Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We offer reliable delivery across the United States and internationally.

• United States: 7–14 business days
• International: 14–31 business days

Delivery times may vary slightly due to demand, holidays, or carrier delays.

How long does order processing take?
All orders are processed within 1–2 business days.
Once your order ships, you will receive tracking details via email.

Do you provide tracking information?
Yes all orders include tracking.
You can monitor your shipment at any time via our Track Your Order page.

Do you ship internationally?

We provide international shipping to most countries, excluding Puerto Rico and Haiti.

Returns & Support

What is your return policy?
We offer a 30-day satisfaction guarantee.
Items must be unused and returned in their original packaging.

How do I start a return?
Simply contact our support team with your order number and we’ll guide you through the process.

📩 Email: vibeprime96@gmail.com

What if my item arrives damaged or incorrect?
We’ve got you covered.
If your order arrives damaged, defective, or incorrect, contact us with photos and we’ll resolve it quickly.

Payments & Security

What payment methods do you accept?
We accept all major payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Shop Pay / Apple Pay / Google Pay

Is my payment information secure?
Yes all transactions are processed through secure, encrypted payment systems to ensure your information is fully protected.

Order Assistance

My tracking hasn’t updated what should I do?
Tracking updates may take 24–48 hours to appear.
If there are extended delays, our support team will gladly assist you.

Can I change my shipping address?
Yes if your order has not yet shipped.
Please contact us as soon as possible to make changes.

Product Information

Where do your products ship from?
We work with trusted fulfillment partners to ensure efficient processing and delivery.

Are the products exactly as shown?
Yes we ensure all images and descriptions accurately reflect the product you will receive.

Contact Us

Need help? We’re here for you.

📩 Email: vibeprime96@gmail.com
⏱ Response Time: Within 24 hours