FAQ - PrimeVibe

1. How long does shipping take?

United States: 7–14 business days
International: 14–31 business days
Shipping times may vary depending on location, holidays, or carrier delays.

2. How long does it take to process my order?

Orders are processed as soon as possible, typically within 1–2 business days.
Once shipped, you will receive an email with your tracking information.

3. Do you offer tracking information?

Yes! Tracking details are uploaded as soon as they become available.
You can check your delivery status anytime on our Track Your Order page.

4. Do you ship internationally?

Yes, PrimeVibe ships worldwide, except to restricted locations.
International delivery takes 14–31 days depending on destination.

5. Which countries do you NOT ship to?

We currently do not ship to:

• Puerto Rico
• Hawaii

Returns & Refunds

6. What is your return policy?

We accept returns within 30 days after delivery.
Items must be in unused, original condition with all packaging included.

7. How do I start a return?

Simply contact us at vibeprime96@gmail.com. With your order number, and our support team will guide you through the process.

8. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us immediately with photos, and we’ll resolve the issue as quickly as possible.

Payments

9. What payment methods do you accept?

PrimeVibe accepts most major payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Shop Pay / Apple Pay / Google Pay (if enabled on your store)

10. Is my payment information secure?

Yes. We use secure, encrypted checkout systems to ensure your information is always protected.

Order Issues

11. My tracking shows no movement — what should I do?

Tracking updates may take 24–48 hours to appear.
If there is no movement after several days, contact us at vibeprime96@gmail.com and we’ll look into it.

12. I entered the wrong shipping address — can I change it?

Please contact us immediately.
If your order has not shipped yet, we can update the address.
If it has already shipped, we may not be able to make changes.

Product Questions

13. Where do your products ship from?

Our products ship from our warehouse partners depending on stock availability to ensure fast processing and delivery.

14. Are the items exactly like the photos?

Yes. We work hard to ensure our product images and descriptions accurately represent what you receive.

📧 Contact Us

Still need help?
Our support team is always happy to assist!

📩 Email: vibeprime96@gmail.com. We typically respond within 24 hours.